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Rooms and Guests2 Guests, 1 Room
Key details

Hotel overview and key features

900 Colonel Eileen Collins Boulevard, North Syracuse, New York, United States of America, 13212-3913

Surestay Plus Hotel By Best Western Syracuse Airport, a 3-star hotel near Syracuse Airport, offers a free airport shuttle located 0.5 miles from the property. This central New York hotel provides easy access to additional airports, train stations, and transportation companies. The Museum of Science and Technology is a 12-minute drive away, while Destiny USA, an upscale mall, is nearby.

Comfortable Guest Rooms

The 95 air-conditioned rooms feature flat-screen TVs, free WiFi, and private bathrooms with shower/tub combinations. Tea and coffee facilities are available in each room, and some rooms include microwaves. The hotel accommodates both business and leisure travelers with its comfortable and functional room options.

Onsite Dining Options

BW Airport Inn Restaurant, an American steakhouse, serves dinner starting at 5:00 p.m. and features a bar/lounge. A complimentary continental breakfast is available daily, starting at 4:00 a.m. for early travelers. The onsite dining options cater to various guest preferences.

Recreation & Nearby Attractions

Guests can relax at the seasonal outdoor pool or explore nearby attractions like the Museum of Science and Technology. The hotel is a short drive from colleges such as Syracuse University and SUNY campuses. Shopping enthusiasts can visit Destiny USA for premium retail options.

Business & Event Facilities

The SureStay Plus Hotel by Best Western Syracuse Airport features a 24-hour business center and a 1400-square-foot conference center. Two meeting rooms are available for events, and free wireless high-speed Internet access supports productivity. Business services and tour/ticket assistance are provided for guest convenience.

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Getting around

Transportation options available

City Center
North Syracuse 1.6 mi
Airports
Syracuse Hancock International (SYR)2300 ft
Ithaca Tompkins Regional (ITH) 58.9 mi
Train
Syracuse Regional Transportation Center 3.7 mi

Facilities

Stay relaxed and refreshed just minutes from the airport

General

  • Non-smoking property
  • Free Wi-Fi
  • Parking
  • 24-hour reception
  • Pets allowed
  • Rooms/ Facilities for disabled

Services

  • Airport shuttle
  • Laundry

Dining

  • Continental breakfast
  • Restaurant
  • Bar/ Lounge area

Business

  • Business center

Spa & Leisure

  • Outdoor swimming pool

Room features

  • Air conditioning
  • Tea and coffee facilities

Media

  • Television
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Location info

900 Colonel Eileen Collins Boulevard, North Syracuse, New York, United States of America, 13212-3913
Map view
900 Colonel Eileen Collins Boulevard, North Syracuse, New York, United States of America, 13212-3913
Nearby
Syracuse Hancock Intl Airport
300 ft
Airport
Syracuse Hancock International Airport
1700 ft
Restaurants
Jamba Juice
5.0 mi
1000 Col Eileen Collins Blvd Syracuse Hancock International Airport
Middle Ages
2100 ft
Syracuse Hancock International Airport South Concourse A

Guest scores and detailed hotel feedback

Past guest experiences and opinions
82%
enjoyed their visit and would return
convenient location
comfortable rooms
small rooms
lack of room upgrades
8.2/10
Great
Rooms
7.0
Location
8.4
Service
7.8
Dining
6.7
Guest reviews
8.2/10
based on 10 reviews
8.0
8.0/10 based on 216 reviews
Valerie
United Kingdom, April  2024
8.0/10

The hotel is conveniently located within walking distance of the terminal and offers a variety of clean amenities. The rooms are comfortable, but some maintenance issues were noticed. The dining options are decent, though with room for improvement.

Rooms
7.0
The rooms are clean and comfortable, but some maintenance issues were noted.
Service
9.0
The service was excellent, from the shuttle folks to restaurant staff, everyone was friendly and helpful.
Location
9.0
The hotel is literally within walking distance of the terminal, making it extremely convenient.
Dining
7.0
The dining options are decent, but there is room for improvement in terms of variety.
Facilities
8.0
The facilities are well-maintained and offer a comfortable stay.
Paul
United Kingdom, February  2024
7.4/10

My stay at the hotel was a mixed experience. The rooms were clean, spacious, and very comfortable, providing a sense of safety despite being on the ground floor facing the parking lot. However, they were fairly clean but too small for my liking. The service I received was pleasant and helpful overall, although some interactions were a bit lacking. The location was incredibly convenient for airport travelers, offering easy access to and from Syracuse Airport, but the lack of room upgrades was noticeable. The dining experience was a bit hit or miss, with some positives but also some areas needing improvement. The facilities were adequate but could use some enhancements.

Rooms
8.0
The rooms were clean, big, and very comfortable.
Service
7.0
The service was helpful and pleasant, with some minor exceptions.
Location
9.0
The location was extremely convenient for airport travelers.
Dining
6.0
The dining experience had its positives but also areas for improvement.
Facilities
7.0
The facilities were decent but could benefit from enhancements.
convenient location
small rooms
Elizabeth
United States of America, January  2024
7.8/10

I had a mixed experience at this hotel. The rooms were comfortable but having the TV on until 3:30 AM was a real nuisance. The location, being so close to the airport, was convenient, but the layout of the rooms down a series of winding corridors was a bit confusing.

Rooms
7.0
The rooms were comfortable but the TV blasting until 3:30 AM was a real problem. The layout with multiple separating doorways was a bit confusing.
Service
9.0
The service was friendly and caring. The staff was helpful at check-in and getting us settled. Having the room key ready upon arrival was a nice touch.
Location
8.0
The proximity to the airport was terrific, and being within walking distance was convenient. Just be mindful of the odd check-out times due to the airport location.
Dining
8.0
The dining experience was nice with a good selection. The kitchen staff was pleasant, offering more variety than expected, although some small improvements like additional towels and pillows could enhance it further.
Facilities
7.0
The facilities were decent, providing what was needed for a comfortable stay.
Sydney
United Kingdom, January  2024
8.4/10

I couldn't have asked for a better location at this hotel! It's literally within walking distance - just across the parking lot and adjacent to the airport terminal. The rooms were nice and clean, and the service was top-notch with very helpful and positive staff. However, it seems like the management is hesitant to upgrade due to the convenient location. The dining experience had a variety of food but lacked in being helpful and attentive. It was the perfect decision for my stay after a long flight, making it easy for a rest before another early morning flight from Syracuse.

Rooms
8.0
The rooms were nice and clean.
Service
9.0
The service was very helpful and positive.
Location
10.0
The location was wonderful, right within walking distance from the airport terminal.
Dining
7.0
The dining had a variety of food but lacked attentive service.
Facilities
8.0
The facilities were convenient, especially after long flights.
Neil
United States of America, December  2023
7.6/10

My stay at the hotel was quite pleasant overall. The rooms, although a bit musty due to proximity to the airport, were clean and comfortable. The service, especially from the night staff, was amazing, but could use a bit of improvement in interpersonal skills. The location was perfect for my early flight from Syracuse airport, although it felt a bit outdated. The dining experience had its ups and downs, but overall decent. The facilities were satisfactory.

Rooms
8.0
The rooms, despite the musty smell near the airport, were clean and comfortable down a series of corridors.
Service
9.0
The service was amazing, particularly the night staff who were extremely welcoming. However, there is room for improvement in interpersonal skills.
Location
7.0
The hotel's location was prime for my early flight from Syracuse airport, making it a total decision for my stay. However, it could benefit from upgrades due to its extreme convenience.
Dining
7.0
The dining experience had its ups and downs. It was ready early for those catching flights, but with room for improvement in the food options.
Facilities
7.0
The hotel's facilities were adequate for my stay.
Clean Rooms
Musty Smell
Anna
United States of America, November  2023
6.8/10

The hotel rooms are small but nice, and despite some disturbances, they appeared clean and smelled fresh. The front desk offered to address issues promptly. The location is convenient, especially for airport transfers, but could benefit from a remodel. Dining options were average, but the early breakfast service was appreciated.

Rooms
7.0
The rooms were small but nice, and despite some disturbances, they appeared clean and smelled fresh.
Service
8.0
The service was always kind and helpful.
Location
7.0
The hotel is literally within walking distance, across the parking lot, with convenience for airport transfers.
Dining
6.0
The dining options were average, but the early breakfast service was appreciated.
Facilities
6.0
The facilities could benefit from some improvement.
Charles
United States of America, October  2023
7.4/10

The hotel is conveniently close to the Syracuse airport and within walking distance, making it extremely convenient for travelers. While the rooms were not the best, dated, and could use some remodeling, the staff was very helpful, informative, and had our key ready when we arrived. The hotel offers a great location for those needing easy access to the airport.

Rooms
6.0
The rooms were shoddy and not super clean, needing some updating.
Service
8.0
The staff was very helpful and informative, making the check-in process smooth and efficient.
Location
9.0
The hotel's location is extremely convenient for airport travelers, with easy access to rental car returns and airport transportation.
Dining
7.0
Facilities
7.0
The hotel provides adequate facilities for a short stay, but some areas could use improvement.
David
United Kingdom, September  2023
7.0/10

Upon arriving at the hotel, I found the rooms to be a bit outdated and in need of renovation, with a musty smell, but they were prepared on time and seemed secure, easing any concerns about safety. The service was friendly and efficient, though I did notice staff hanging around the parking lot. The location couldn't be more convenient, just a short walk across the parking lot to the airport, perfect for my early flight. The dining options had a good variety, especially for an early 3:30am departure, offering hot items and ready meals. Overall, the facilities were average, with a few maintenance issues, but nothing major.

Rooms
5.0
The rooms were not the best, dated, and could use some remodeling, being old and not working well. They had a noticeable smell of mold and rust.
Service
7.0
The service was excellent and very personable, taking me right to the airport at 4 am. However, there seemed to be some staff who appeared to be asleep in the back.
Location
9.0
The hotel is literally across the parking lot from the airport, a total decision for a convenient stay. There are separate doorways leading directly to the terminal.
Dining
8.0
The dining was good with a decent selection, especially for an early morning departure at 3:30 am, offering hot items on the menu.
Facilities
6.0
The facilities were average, with some maintenance issues present but nothing major.
convenient location
dated rooms
Tom
United Kingdom, August  2023
6.4/10

The hotel had a functional but not attractive room that was comfortable. However, it could have been cleaner and had a weird smell. The service was a mix of being rude about limitations and very friendly and helpful. The location was extremely convenient for early flights but lacked upgrades. The dining experience was a mix of terrible and pleasant options. The facilities were average.

Rooms
7.0
The room was functional but not attractive, comfortable but could have been cleaner with a weird smell.
Service
6.0
The service was a mix of rude responses about limitations and friendly, helpful interactions.
Location
8.0
The location was extremely convenient for early flights but lacked upgrades.
Dining
5.0
The dining experience had terrible and pleasant options.
Facilities
6.0
The facilities were average.
comfortable
weird smell
James
United States of America, June  2023
6.8/10

My stay at the hotel was a mix of positives and negatives. The rooms were spacious and suitable for mobility devices, but the noise from other guests was quite disruptive and the cleanliness could have been better. The location was convenient for airport travel, however, the dining options were limited. Overall, a decent stay with some room for improvement.

Rooms
7.0
The rooms were large enough and layout allowed for mobility device maneuverability, but they could have been cleaner and had a weird smell.
Service
6.0
The service was variable, with some staff being very friendly and helpful while others seemed disinterested.
Location
8.0
The location was great for airport connections and within walking distance for travelers.
Dining
6.0
The dining options were limited, but they were set up conveniently for airport departures.
Facilities
7.0
The facilities were decent, but the noise level from other guests was a downside.
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